MILITARY PERSONNEL FLIGHT (MPF)
Monday–Friday 0800-1500
687-6426
Need to update or obtain a new ID card?
Use the RAPIDs appointment scheduler!
Customer Support
687-6426 Option 1 for ID Cards/DEERS
687-6426 Option 2 for Awards and Decs
CAC and dependent/retiree IDs
DEERs Updates
Awards and Decorations
Common Access Cards or Uniformed Services ID Card
If you have questions about your CAC or ID, you can visit this link (https://www.cac.mil/). This site will guide you through the process of obtaining, using and maintaining both types of cards.
You are required to have the correct documentation to obtain a CAC or ID. To view a list of acceptable identification documents, click here (https://www.cac.mil/Portals/53/Documents/List_of_Acceptable_Documents.pdf). If you would like to view a helpful pre-arrival checklist for obtaining a CAC or ID, click here (https://www.cac.mil/Portals/53/Documents/required_docs.pdf?ver=2017-04-04-090608-047).
MilConnect:
You can make certain updates yourself from your home computer! Click here (https://milconnect.dmdc.osd.mil/milconnect/) to learn more about how to do things like updating personal contact information, obtaining proof of health coverage, transfer education benefits, and so much more!
Force Management
687-6426 Option 6
509_FSSForceManage@us.af.mil
Force Management is responsible for the programs below. Please note that your CSS is also able to perform or assist with these programs. To better serve our customers in a timely manner, please utilize your CSS first before elevating your questions to the team.
- Evaluations (OPR/EPR)
- Adverse Actions
- Unfavorable Information File
- Control Rosters
- Duty information (AFSC’s)
- Permanent Change of Assignment (PCA’s)
- G-series orders
- Special Duty Assignment Pay (SDAP)
- Overseas Tour Data
Career Development
Career development is responsible for the programs below. To better serve our customers in a timely manner, please give the team 3-5 business days to respond to your inquiry.
| Section | Phone | |
| Retirements/Separations | 687-6426 Option 5 | 509fss.relocat-1@us.af.mil |
| Outbound Assignments | 687-6426 Option 7 | 509fss.relocat-1@us.af.mil |
| Reenlistments/Extensions | 687-6426 Option 3 | 509mss.reenlistments@us.af.mil |
| Promotions | 687-6426 Option 4 | 509mss.reenlistments@us.af.mil |
Passports
687-6426 Option 8
509FSS.PP@us.af.mil
Official Passport and Visa applications are processed on an appointment-only basis. We do not process applications for tourist passports.